Privacy & data handling.
How this Charvik support workspace uses your information.
Your support information
When you register, we store your account email, full name, phone number, company, and notification preferences. When you approve a support ticket, we store the issue, affected asset, support conversation, and approval record. Ticket replies and status updates are stored with your support history.
Sign-in and permissions
Customers can register with an email address and password. Passwords are stored as salted bcrypt hashes, not plaintext. Login sessions use an HttpOnly cookie and expire after 24 hours; signing out revokes the current session. Administrators and invited staff use a private, single-use activation link to set their own password. Public registration does not verify ownership of the email address and cannot claim an existing account. Client accounts see only their own tickets. Authorized support staff can access the service queue. Only the protected super administrator can manage account permissions and delete accounts. No reusable passwords are sent through email or WhatsApp.
AI and voice
Without an AI provider connection, the assistant uses a guided troubleshooting library. When OpenAI is connected, chat messages and live voice audio are processed by OpenAI to provide support. Voice sessions begin only when you choose to start one and grant microphone permission. The application does not save raw voice recordings; visible transcripts can be included in tickets after approval. Provider data handling terms also apply.
Browser voice input uses your browser or operating system’s speech service. Natural spoken replies use OpenAI. These may process audio under their own privacy terms. You can use typed support instead.
Notifications
Email delivery uses Resend when configured. WhatsApp delivery uses Twilio and requires your opt-in. Notification providers receive the contact details and message required for delivery. “Accepted by provider” means the provider accepted a request; it does not confirm that the recipient read or received it. Unconnected services are clearly marked in the support workflow.
Your choices
You can update your profile and WhatsApp preference from the client portal. You decide whether to approve an escalation and share its conversation with the support team. Avoid entering passwords, verification codes, financial information, or sensitive files in support messages.
Account removal
The super administrator can remove an account’s profile details, support tickets, and replies. The account email remains as a blocked-account identifier until the administrator chooses to recreate the account. Permission and account-management events are kept in an audit log. To request removal, contact your support administrator through a ticket.
Contact and service availability
For questions about your information, contact Charvik IT Solution through the Contact Us page. Email and WhatsApp notifications are available only when their providers are configured. Keep your password private and use a unique password for your support account.