01 / PEOPLE
Service desk & employee support
Give your team one place to ask for help. Bring incidents, service requests, and approvals into an ITSM workflow with a clear owner and a visible history.
MANAGED IT SERVICES
Keep work moving.
We’ll connect the IT.
Bring your service desk, technology operations, assets, and security into one coordinated approach. Charvik combines AI assistance with people who take responsibility for the next step.
Fully managed or shared with your team A scope built around your business
THE CHARVIK CONNECTIONAI + PEOPLE
One connected IT experience.From a first question to the next action.
Your peopleSupport & requests
Your operationsVisibility & maintenance
Your assetsOwnership & lifecycle
Your securityContext & response
AI-assisted guidance. Human accountability.
THE EVERYDAY ESSENTIALS
Care for the whole
technology picture.
Choose the services that fit your environment. We connect them through clear processes, shared context, and agreed responsibilities.
02 / OPERATIONS
Infrastructure & network care
Connect infrastructure monitoring with operational follow-through. Coordinate event triage, scheduled maintenance, and change management across the systems your business depends on.
03 / ASSETS
Device & software management
Keep ownership, configuration, licensing, and lifecycle information together. Link an asset to its support history so recurring issues inform repair and replacement decisions.
04 / WORKSPACE
Cloud & collaboration administration
Organize account setup, access changes, and everyday administration for tools such as Microsoft 365 and Google Workspace. Help people join, move roles, and leave with a consistent process.
05 / CONTINUITY
Backup & recovery planning
Define what needs protection, how often it should be backed up, and how it will be restored. Build backup checks and recovery exercises into your operating plan.
06 / TRUST
Cybersecurity & IT controls
Connect security alerts, investigation context, and incident response. Coordinate access reviews, change evidence, and other ITGC activities to make accountability part of everyday operations.
LESS REPETITION. MORE CONTEXT.
A device issue should
tell one complete story.
Imagine a laptop that repeatedly loses its connection. An isolated fix may get someone working again. A connected workflow also captures the asset, the symptoms, and the history needed to investigate the pattern.
Explore the support experience- 01
Start with a conversation
Aria helps the user describe the issue and work through guided checks.
- 02
Approve the handoff
If more help is needed, the user approves a ticket with their contact details and issue summary.
- 03
Keep the work visible
The ticket becomes the shared record for support responses, status updates, and next steps in the portal.
A PRACTICAL START
Know the environment.
Agree the priorities.
Start with the work that matters most to your team, then build a plan you can review and improve.
01
Understand
Map users, systems, dependencies, and current pain points. Establish the information needed to support your environment.
02
Organize
Agree coverage, ownership, escalation paths, and the first improvements. Put the support and control processes in place.
03
Review
Use ticket patterns, asset information, and operational findings to review priorities and plan the next changes.
QUESTIONS, ANSWERED
Let’s make it clear.
Details to help you plan your managed IT support.
What does a managed IT engagement cover?
We start with your users, devices, applications, and business priorities. Together we define the responsibilities, service coverage, escalation process, and reporting you need. We also help companies develop IT policies and standard operating procedures (SOPs) tailored to their business. The agreed scope determines what is included.
Can Charvik work alongside our internal IT team?
Yes. A shared operating model can give your internal team ownership of business priorities while Charvik takes responsibility for agreed support or operational work. We define the handoffs so requests do not fall between teams.
How does AI fit into the support experience?
Aria offers guided troubleshooting through the remote support page. Where live AI and voice integrations are enabled, the experience can support a natural conversation. You can approve a ticket handoff when you need further help.
How can employees follow their support requests?
Employees can use the client portal to view their own tickets and responses. Authorized support staff use the IT admin workspace to manage requests, while the super administrator controls user accounts and staff permissions.
What happens when we switch providers?
We agree a transition plan before taking over: identify systems and owners, collect authorized access, document open issues, and confirm responsibilities. We then establish a baseline and prioritize improvements.
How are pricing and support hours determined?
They depend on the environment, number of users and assets, service scope, and coverage required. Contact us to discuss these details and agree a suitable plan, including response expectations.
BUILD YOUR NEXT IT CHAPTER
More time for your business.
A clearer plan for your IT.
Tell us what is getting in the way. Let’s work through it together.